Privacy Policy

1. Introduction

Fire Watch Public Adjusters (“Fire Watch,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect information we obtain through our website, client portal, and related services.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and mailing address provided through our contact or consultation forms.
• Property information — address of fire-damaged property, insurance policy information, and claim details.
• Account information — username, password (hashed), and profile data for client portal access.
• Usage data — pages visited, browser type, IP address, and other analytics data collected automatically.
• Communications — emails, notes, or messages you send us regarding your claim.

3. How We Use Your Information

We use the information we collect to:

• Provide and manage public adjusting services on your behalf
• Communicate with you about your claim, case updates, and service requests
• Send you alerts and notifications relevant to your covered areas (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Insurance companies and their representatives — as necessary to process your claim
• Service providers — third parties that help us operate our business (e.g., cloud hosting, email delivery), bound by confidentiality agreements
• Legal authorities — when required by law or to protect rights and safety

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), secure authentication, and access controls. However, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you suspect unauthorized access to your account.

6. Your Rights

Depending on your state of residence, you may have rights to access, correct, delete, or opt out of certain uses of your personal information. To exercise these rights, contact us at the information below.

7. Cookies

Our website uses cookies to improve your browsing experience and collect analytics data. You may configure your browser to refuse cookies, though some features may not function correctly without them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us: